Effective Date: October 10, 2023
At Fox Theatre Pincher Creek, we value your patronage and are committed to providing you with the best movie-going experience. To ensure clarity and transparency, we would like to inform you that all online ticket sales are considered final. Please read our Online Ticket Refund Policy carefully:
1. Final Sale:
- All online ticket sales are considered final and non-refundable.
2. Exceptions:
- We understand that unforeseen circumstances may arise, and we will consider exceptions to this policy only in the following circumstances: a. Technical Issues: If you encounter technical issues with our website that prevent you from attending your chosen screening. b. Cancellation: If Fox Theatre Pincher Creek cancels a showtime, customers will receive a full refund or the option to reschedule.
3. Requesting an Exception:
- To request an exception to our no-refund policy, please contact our customer support team within 24 hours of your purchase. Be prepared to provide relevant information and documentation to support your claim.
4. No-Show Policy:
- Customers who do not attend their selected screening without requesting an exception within 24 hours of purchase will not be eligible for a refund.
6. Customer Support:
- For assistance with exceptions, rescheduling, or any other inquiries, please contact the cinema.
7. Policy Updates:
- Fox Theatre Pincher Creek reserves the right to update and modify this refund policy without prior notice. Any changes will be posted on our website.
By purchasing tickets online, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation.
Thank you for choosing Fox Theatre Pincher Creek for your entertainment needs. We look forward to providing you with a memorable movie experience, and we’re here to assist you with any questions or concerns you may have.